Policy

Thank you for visiting our shop!

We ship to the Netherlands, U.K., France, Belgium, U.S. and Germany. Other destinations are on request. Shipping price will be determined according the destination.

Shipping costs
We will pack carefully and ship your order to your address once we have received the payment (with Paypal or credit card). Off course we try to send your order as soon as possible. Please contact us if you would like to receive your order faster, so we can check if we have the product in stock.

within the Netherlands € 15,00
within EU countries € 25,00

Shipping
Please note that the delivery times as stated below are merely an indication.

Netherlands 5 business days
Within EU countries 10 business days

We take no responsibility for delay caused by the shipping company.

Orders outside the Netherlands:
Please note that additional import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. For more information please check with your country's customs or postal office to determine what these additional costs will be prior to buying. We will not under-value merchandise or mark the item as a gift on customs forms.

Prices
All prices include 21% Dutch VAT.

Payment
All products remain Studio Lotte de Raadt property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.

Damaged goods
We do accept refunds only if there has been an error in the shipment (for example if you received a broken or damaged item). Contact us within 3 days after delivery. The cost of shipping to return the item cannot be refunded. We will refund via paypal less original postage charges. We are not responsible for lost packages. If we do not have the item in stock we will refund you within 10 business days after receiving the faulty item.

Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Studio Lotte de Raadt is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Studio address:
Studio Lotte de Raadt
Frederik Van Eedenplein 1
5611 KT Eindhoven
The Netherlands

If you have any other questions please do not hesitate tot contact us:
info@lottederaadt.nl